At The Canvas Nomad, we strive to make your experience with us as delightful as possible. While we generally do not offer refunds, there are specific conditions under which a refund may be considered. This policy is in compliance with local, state, and federal laws.
Eligibility for Refund
- Time Frame: Refunds may be considered within 7 days of receiving your purchase.
- Conditions: The product must be unused, unopened, and in its original packaging.
- Non-Refundable Items: All items are non-refundable, unless the product is damaged.
- Partial Refunds: We do not offer partial refunds.
- Initiation: Contact our customer service team to discuss your situation.
- Proof of Purchase: Provide your order number and receipt for verification.
- Return Shipping: The product must be returned in its original packaging via trackable shipping to us directly, not the manufacturer.
Return shipping costs are the responsibility of the consumer.
Refunds, when approved, will be issued to the original payment method.
Please allow 1-2 weeks for the refund to be processed.
Only if the product is damaged.
For more information or to initiate a refund, please contact our customer service team. (Contact details pending)
Updates to Policy
Any changes to this policy will be communicated via email to all customers.
The Canvas Nomad reserves the right to modify this policy at any time. Your continued use of our services constitutes your agreement to this policy.
If you claim that the product is damaged, we require a photo as proof before proceeding with any refund or replacement. This is not to accuse you but to verify the claim for our records. Once verified, we will reach out to you to discuss whether you would like a refund or a replacement.